Quick Help
Most Frequently Asked
These 6 categories cover solutions to 90% of issues faced by hebaji members.
Account & Registration
Answers to all your questions on how to register, what you need, OTP issues, age verification, and KYC.
View 10 QuestionsPayments & Transactions
Learn about Mobile Pay, Nagad, and Rocket deposit methods, withdrawal timeframes, minimum amounts, and failed transactions.
View 10 QuestionsBonuses & Promotions
Answers to all your questions on the welcome bonus, wagering requirements, cashback, free bets, and promo codes.
View 10 QuestionsBetting & Games
Answers to questions on live betting, odds, cashout, game types, minimum bets, and sports markets.
View 10 QuestionsSecurity & Support
Questions about account security, password reset, live chat support, and suspicious activity.
View 10 QuestionsVIP & Loyalty Program
Learn about VIP tiers, point earning, Diamond benefits, personal account managers, and exclusive offers.
View 10 QuestionsNo results found. Try different keywords or ask us directly via live chat.
Account & Registration10
To register on hebaji, you'll need an active Bangladeshi mobile number, your full name, and date of birth. You must be at least 18 years old. A National ID is not required upfront — however, KYC verification may be needed for larger withdrawals.
Just 2 minutes. Verify your mobile number with an OTP, fill in your name and date of birth, then set a username and password — and you're done. You can log in right away to start depositing and betting.
OTPs are usually delivered within 30 seconds. If you don't receive one, wait 60 seconds and tap "Resend." If you're experiencing network issues, try again after a moment. If the problem continues, Help Center Contact us via live chat.
No. Under hebaji's policy, each person is allowed only one account. If multiple accounts are detected, all of them may be suspended and balances forfeited. If you're having trouble with an existing account, contact us via live chat.
Go to Account Settings, select the "Identity Verification" option, and upload front and back photos of your NID or passport along with a selfie. Verification is usually completed within 24 hours.
You must be at least 18 years old to register on Hebaji. Your date of birth is required during registration and is verified again during KYC. Accounts found to belong to users under 18 will be immediately suspended.
Yes, but you will need to contact live chat and complete KYC verification. For security reasons, mobile number changes cannot be made directly from settings.
To close your account or request self-exclusion, reach out via live chat. If you have a remaining balance, please withdraw it first. For more information on responsible gaming, this page View.
Log in with your mobile number and OTP — no username required. Once logged in, you can find your username in your profile settings.
After registering, log in, make a deposit via Mobile Pay/Nagad/Rocket, and claim your 100% welcome bonus. Then start playing your favorite games or Sports Betting. If you need help, Help Center View.
Payments & Transactions10
Go to the Cashier section → Deposit → Select Mobile Pay → Enter the amount → Send money to Hebaji's Mobile Pay number → Enter the transaction ID → Confirm. Funds are usually credited within 5–15 minutes.
The minimum deposit on hebaji is ৳200. However, to qualify for the welcome bonus, your first deposit must be at least ৳500.
Withdrawals to Mobile Pay, Nagad, and Rocket are typically completed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. During periods of high traffic, processing times may be slightly longer.
Please wait 30 minutes first. If it still hasn't arrived, share your transaction ID and Mobile Pay number in live chat — we'll sort it out quickly.
The minimum withdrawal amount is ৳500. Before withdrawing, make sure your KYC is complete and any bonus wagering requirements have been met.
hebaji supports Mobile Pay, Nagad, Rocket, bank transfer, and USDT (Crypto). It's recommended to use the same method for both deposits and withdrawals.
hebaji does not charge any deposit fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transaction fees.
Yes, withdrawals may be held if your KYC is incomplete, the bonus wagering requirement has not been met, or there is suspicion of multiple accounts. Contact us via live chat for more details.
Multiple methods can be used for deposits. However, withdrawals are generally processed via the same method used to deposit. To learn more about the rules, Terms & Conditions View.
Yes, Mobile Pay and Nagad are available 24/7. Bank transfers are processed on business days. Hebaji's payment team works around the clock — withdrawals placed at night are typically completed quickly.
Bonuses & Promotions10
After registration, a 100% bonus is automatically credited to your account on your first deposit. A minimum deposit of ৳500 activates the bonus, up to a maximum of ৳5,000. A 10x wagering requirement applies to bonus funds.
Wagering refers to how many times you must bet your bonus funds before withdrawing. For example, a 10x wager on a ৳500 bonus means you need to place a total of ৳5,000 in bets. After that, any winnings from the bonus can be withdrawn.
If your total bets exceed a set amount in a day, a portion of your net losses will be returned as cashback the following day. Cashback rates and terms can be found on the Promotions page for full details.
Yes. Refer a friend and once they register and make their first deposit, you'll receive a referral bonus. For more details, Promotions visit the page.
Yes, most bonuses have an expiry date. The welcome bonus generally requires the wagering requirement to be completed within 30 days. The validity period and terms for each bonus can be found Terms & Conditions.
Enter your promo code in the "Referral Code" field on the third step of registration. The option to enter a promo code may also appear on the deposit screen after logging in.
You can opt out of bonuses in your account settings. If you decline a bonus, you can withdraw at any time without any wagering requirements.
When selecting a payment method on your betting slip, you'll see a "Free Bet" option. Winnings from a free bet — excluding the stake — can be withdrawn.
Yes. Special bonus offers are available for major tournaments like the IPL, BPL, and World Cup — these typically come with their own terms and conditions. Latest Promotions for updates.
No, bonus funds cannot be withdrawn directly. Once the wagering requirement is met, winnings generated from the bonus can be withdrawn. Your original deposit can be withdrawn at any time (the bonus will be forfeited).
Betting & Games10
Live betting lets you place bets in real time while a match or event is in progress. Odds update instantly, so you can make decisions based on how the game is unfolding.
Cash Out lets you settle a bet before the match ends, securing a partial or full return. The Cash Out option will appear on your live betting slip if the market supports it.
The minimum bet for Sports Betting is ৳50. For casino games, the minimum varies by game — typically starting from ৳10. Maximum limits differ depending on the market and game.
Yes, if a match or event is cancelled, the full stake is refunded. If partial play occurs and a result is determined, the bet is settled accordingly.
Yes, you can combine multiple selections into an accumulator (acca/parlay) bet. If every selection wins, the odds are multiplied together for a bigger payout.
You can bet on 30+ sports markets, including cricket, football, tennis, basketball, volleyball, badminton, and e-sports. Sports Betting See the full list on the
The Live Casino, powered by Evolution Gaming and Pragmatic Play, features 100+ live tables including Baccarat, Roulette, Blackjack, Dragon Tiger, and Teen Patti. See details on the Games page.
Pre-match bets generally cannot be changed once placed. However, if Cash Out is available, you can close the bet early. For live bets, changes can be made before the bet is confirmed.
In Aviator, place your bet as the plane takes off — the longer it flies, the higher the multiplier climbs. You must cash out before the plane crashes, or you lose your bet. Simple, yet thrilling.
Clear your browser cache and check your internet connection. Using WiFi will generally give you better performance. If the issue persists, contact us via live chat.
Security & Support10
On the login page, click "Forgot Password?" → enter your mobile number → verify the OTP → set a new password. Or, OTP Login use it.
Yes, hebaji uses 256-bit SSL TLS encryption. All your personal data and transactions are fully protected. A padlock icon in your browser's address bar confirms you're on a secure connection.
No hebaji staff member will ever ask for your password or OTP. If anyone claims to be from hebaji and requests this information — it is a scam. Report it immediately via live chat and change your password right away.
hebaji's live chat support is available 24/7 in Bangla, with an average response time of 90 seconds. Help Center Start a chat.
Entering the wrong password 5 times consecutively will lock your account for 30 minutes. To unlock it, log in using the OTP method or contact our live chat for assistance.
Yes, Hebaji is a licensed online betting platform. We operate in accordance with regulatory guidelines and are committed to providing a safe and fair gaming environment.
If you notice any unfamiliar transactions or logins on your account, change your password immediately and contact us via live chat. We will investigate and take the necessary action.
Yes. hebaji never sells or shares your personal information with third parties. For more details, Privacy Policy Read.
Yes, you can email us at [email protected]. However, for faster resolution, we recommend using live chat — you'll typically receive a response within 90 seconds.
Submit a complaint via live chat or email us at [email protected]. All complaints are reviewed within 24 hours. For urgent matters, live chat is the fastest option.
VIP & Loyalty Program10
Your VIP journey begins as soon as you register. You earn points with every bet you place, and as your points grow, so does your tier — Bronze → Silver → Gold → Platinum → Diamond. Each tier comes with better rewards.
A set number of points is earned for every ৳100 wagered. Point rates may differ between sports and casino. For more details, VIP Page View.
Points can be redeemed for bonus cash, free bets, access to exclusive promotions, and higher cashback rates. Higher-tier members also receive a personal account manager.
Diamond VIP members receive: a personal account manager, fastest withdrawal processing, exclusive bonuses, a birthday gift, access to special tournaments, and higher betting limits.
Yes, if there is no minimum activity within a specified period, your tier may be downgraded. Staying active will help you maintain your current tier. For more details, VIP page visit the page.
After logging in, click on your profile icon to view your VIP level and points. The VIP dashboard shows detailed information, your progress toward the next tier, and your current benefits.
Points on an active account do not expire. However, points may be forfeited if the account remains inactive for a set period. Betting regularly keeps your points active at all times.
Yes. Withdrawal requests from higher VIP tier members are processed on a priority basis. Gold and above are typically processed within 15 minutes.
Once you reach the Platinum or Diamond tier, a personal account manager is automatically assigned to you. They handle all your queries directly and ensure issues are resolved quickly.
Yes, higher VIP tiers come with increased maximum bet limits. Diamond members are permitted to place significantly larger bets on Sports. For details, VIP page visit the page.
Didn't find your answer?
Our Bangla support team is available 24/7, with an average response time of 90 seconds.
Start Live Chat [email protected]Tips: Type in the search bar above to find related questions.
More Details
Hebaji FAQ — Why This Page Was Created
Millions of Bangladeshi users come to hebaji every day with different questions — some get stuck during registration, some are confused about Mobile Pay payments, and others struggle to understand bonus terms. This FAQ page was created so you don't have to keep reaching out to live chat — you'll find answers to all common questions right here.
The hebaji FAQ is updated regularly. Any changes to new features, payment methods, or policies will be reflected here. So whenever a question comes to mind, check here first — you'll find most answers right on this page.
If you still can't find the answer you're looking for, Help Center Our Bangla live chat team is available 24/7 to assist you. hebaji believes that a satisfied user is our greatest asset.
Join Now
Got your answers? Start your hebaji journey right now
Register in just 2 minutes, claim a 100% welcome bonus, and enjoy the best betting experience in Bangladesh.
60+ Questions Answered
Fully in Bangla
24/7 Live Chat
90-Second Response
Regular Updates
Always the latest information