Hebaji Help Center — What Sets Us Apart
Issues can happen on any online platform — that's normal. But when getting help is a struggle, it only makes things worse. The Hebaji Help Center was built to take that frustration away. Deposit stuck? Withdrawal not going through? Bonus not showing? Find the solutions right here, before you even need to open live chat.
Support in Bangla — built with Bangladeshis truly in mind
Many international betting sites offer no Bangla support — you have to write in English, translate back and forth, and figure things out on your own. It's a hassle. Everyone on the Hebaji support team speaks Bangla. Just open live chat, explain your issue in Bangla, and get your answer in Bangla. It might seem like a small thing, but in practice it makes a huge difference.
Common Issues You Can Resolve Yourself
For many common issues, you don't need to contact support at all. For example — if a deposit is delayed, wait 30 minutes and then submit your transaction ID manually. If you've forgotten your password, use "Reset Password" and an OTP will be sent to you. If a bonus isn't showing, try refreshing the page or logging out and back in. Every section of the Hebaji Help Center includes self-help guides for exactly these kinds of issues.
Payment questions come up most often
Our most common queries are about payments — deposits not credited on time, withdrawals taking too long, or money sent to the wrong number. For any of these issues, contact us immediately via live chat and send a screenshot of the transaction. Hebaji's finance team resolves all payment issues within a maximum of 4 hours.
Tips for Keeping Your Account Secure
Many people share their account details with others — never do this. Hebaji will never ask for your password or OTP over the phone or via message. If anyone claiming to be from Hebaji asks for your password, it's a scam. Report it immediately if you encounter anything like this. Keep two-factor authentication enabled — it's your best protection.
Support Hours
Hebaji live chat is available 24 hours a day, 7 days a week. Email responses are typically sent within 24 hours. For urgent payment issues, always use live chat.
